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Showing posts from November, 2009

What Do Twitter Lists Mean to Me and for Business?

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What do Twitter Lists mean? I think it will take a while to find out. Jeremiah Owyang points to recruiting: When hiring see on how many Lists they are mentioned. Debbie Weil calls Lists "the new measure of cool". Denis Hancock of Wikinomics also relates Lists to popularity, but wonders if popularity relates more to the number of people that follow your lists or the number of lists you're on. And Robert Scoble shares how Lists have changed the way he follows tweets.I'm happy we have lists. One of the reasons people were using Tweetdeck, Brizzly and the like had to do with the fact that Twitter.com had no functionality to group the people you follow. And what these groups meant to us was clear. They were our own private groups in Tweetdeck and Brizzly.Of course there were sites that helped people find tweeps related to certain topics. For instance Wefollow. However in Wefollow you could say which list you wanted to belong too. The amount of followers and people you fo…

Following Tweets

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Finding the right tools to support your daily work is important. To me at least. I'm not a super early adopter, but if I see a tool that fits my needs I'll go ahead and try it.When this post was in draft I was planning to write about Tweetdeck: why I use it, how I use it and why I love it. However I practically stopped using Tweetdeck. Why? Well, I tweeted about it here and here: I'm loosing too many tweets. More specifically: I simply don't want to miss tweets from some people. That's one of the reasons I started to read tweets from Google Reader (which doesn't really work for me). (I also use Google Reader to backup my tweets. This does work great.) I didn't uninstall Tweetdeck yet, though. I found myself using Tweetdeck again to live tweet a conference...What I liked about Tweetdeck is what everybody likes about it: It makes tweeting much easier. Retweeting is easy, defining Groups is easy, adding hashtags (automatically) is easy, etc.Then I bumped int…

What is Knowledge Management?

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Oof! I've been wanting to write about this for some time... There's always been debate on how to define 'knowledge management'. Dave Snowden is one of the big thinkers in this area. He has always been critical of the old-skool knowledge management approaches and definitions. Interestingly the social Internet is showing he has been pretty right all along.Snowden came up with a definition not too long ago. (I'm not sure it's his first attempt, as Luis Suarez says. At least Snowden implicitly defined what KM is here, for instance.) Here's his definition:The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.The following guiding principles will be appliedAll projects will be clearly linke…

Finding Experts in Your Organization

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Some very interesting posts about Enterprise 2.0 tools and Expertise Location have been published recently. Let's start with the last one I read first.Prof. Andrew McAfee has a great post about where he finds enterprise 2.0 tools are of most use. In short he says these tools are be used to reach out and connect to people we have weak ties with, potential ties or no ties at all. He's not saying they can't be used to support strong ties. They simply do and can. But when asked what gap e2.0 tools fill, it's firstly not the support of those strong ties.This is very interesting. And I agree with his conclusion. We're seeing this in practice too in the company I work for. The surprise it gives people when they connect to people inside or outside the organization they've never met before!McAfee's conclusions also relates to work done knowledge mapping and expertise location. And to a book I read some time ago: Cross & Parker, 'The hidden power of social n…

Presentation #kmnl by Bozena van Trigt

And here's the last presentation of the KM 'Made in Holland' meeting. Bozena van Trigt of Triam Float kindly emailed me a link to her presentation. I had to leave early, so I had to miss her presentation regrettably and don't have notes going along with this presentation... But I will, as requested by Bozena, share her presentation here for completeness sake!The topic of her presentation is very interesting: knowledge management in a process operator environment.KM "Made in Holland" presentatie Triam FloatView more presentations from MB van Trigt.Tags van Technorati: ,

Presentation #kmnl by Rienke Schutte

Title of presentation: Wikipolicy: institutional policy & social software by Rienke Schutte, Hogeschool Zuyd, Knowledge community Knowledge Organizations and Knowledge Management. Related article about the Wikipolicy.
In 2008, the 'Hogeschool' (English: college) initiated a project entitled “Policy Workshop 2013”. The result of this project would be a policy framework for their organization. The new policy should bring together insights, opinions and wishes of students, staff and stakeholders. A wiki was one of the instruments to achieve that goal.
Objectives of the project:
powerful, stakeholder oriented vision strategic direction shift towards a co-creative organization Plan of action (in 2008):
wiki with 4 main topics (platform: Wikispaces) conferences for managers, teams, external experts (educational/non-educational) work meetings flyers weekly blog members of the board Café 2020 (SURF - foundation scenario's) formal conclusions by management Evaluation of the proje…

Presentation #kmnl by Ton Zijlsta

Title of presentation: Autonomous (self-steered) learning in groups.


KM in Holland
View more documents from Ton Zijlstra.


In 2007 the HR department of the Hogeschool Rotterdam heard of presentation by Wim Veen ("Homo zappiens") about Gen Y, etc. They wanted to undestand this deeply and act on it.
Goal of their HR department was to change the education style and learning methods.
Ton tells about how the project to achieve the goals was set up. I love the way this project was organized without fixed gates. They explicitly took a more chaotic approach. Progress of the project was measured based on quality measures. This gave educators lots of opportunities to try, experiment, fail, learn, etc. without time pressure. Examples: blogging, make screencasts, education and video's.
Also points to the Social Media Classroom.
Yammer was also set up to keep the community together after the project ended.
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Presentation #kmnl by Christiaan Stam

Christiaan Stam, associate lector, knowledge community Intellectual Capital, Hogeschool INHolland.Title: Learning from elderly people.Look at ageing from knowledge management perspective.This work was triggered by a thesis in his PhD thesis: "In the near future the success of companies depends on the will to invest in the development of older employees."Provides numbers on demographics and ageing.The image of older workers is based on prejudices, myths. They are false, but self-fulfilling.How can we retain knowledge from older workers? (brain drain) Lots is being done (successfully) by companies, such as Thales and Shell, in this area.Christiaan would like to address this question scientifically, using CIMO-logic (Context, Intervention, Mechanism, Outcome).Gives 6 intervention for knowledge retention:file transfer conversationleaving expert interviewsexpert-apprentice relationindividual gap analysisknowledge recallBased on the analysis of the above-mentioned interventions wi…

Presentation #kmnl 2009 by Rene Jansen

Rene Jansen gave the second presentation at KM Made in Holland. Here's his presentation (in Dutch):Kennismanagement met Winkwaves KenniscafeView more documents from Rene Jansen.Some personal notes:Winkwaves (gestart in 2005) is Rene's company. Their fascination is how people live together and collaborate in knowledge intensive organizations.And how "untapped potential of technology can contribute when organization have more than one coffee machine".Tells about Winkwave's Knowledge Cafés.The different roles in social media: Tippers, Storytellers, self-advertisers, Archivers, Promotors, Reactors, Connectors, lurkers, one day flies.They use persona research: segmentation based on goals, attitude and behavior.Points to the Soft systems methodology (Peter Checkland): start with looking at the way people really work/live.Social media can only do the following: make content visible and support many-to-many conversations. Sheet 15 is very interesting in this context!Give…

Presentation #kmnl by Jose Kooken, Henny Leemkuil & Wilco Bonestroo

This presentation gives an overview of the APOSDLE project (Advanced Process-oriented self-directed learning environment). Title of the presentation is "Learning in the workplace: supporting it by the APOSDLE system".This project runs from March 2006 to February 2010 and has 12 partners.Goal of this project is to design a domain independent system for knowledge workers using exciting sources in the company.Assumptions:People mostly learn at work in a self-steered way. > True, learning at a computerized workspace is seen. Self-steered learning during work is mostly initiated by the actual work people do. > True, a work task is the most important trigger for learning. During self-steered learning at work bottlenecks occur that should be overcome. > True, in general learning is successful (72%), but there are several issues. (non existing info, lots of info instead of precise info, experts not willing to share, etc.) Inter-personal communication is important when in se…

Presentation #kmnl by Samuel Driessen

This is my presentation for the KM Made in Holland meeting about 'enterprise wiki's @ Océ:Pres. Enterprise Wiki’s @ Océ Km Made In HollandView more presentations from Samuel Driessen.Got some interesting questions:about culture and wiki's and getting people to collaborate in wiki'show are disagreements about content in the wiki handled?what would happen if the wiki platform was taken away? Will work come to a grinding halt?Tags van Technorati: ,

At KM "Made in Holland" 2009 meeting

I'm at the second Knowledge Management "Made in Holland" meeting. The first one was held two years ago. I'll be blogging about most of the presentations. And some are also tweeting about this meeting. You can follow the tweets by searching for this tag: #kmnl.Focus of this year's meeting is: "Knowledge Management and learning at work".Tags van Technorati: